Privacy Policy

Effective date: 7 May 2025

Thank you for visiting presentsandgifts.com (the “Site”), operated by Presents & Gifts Ltd. (“P&G,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information, as well as your rights and choices regarding that information.

1. Introduction

By accessing or using the Site, you acknowledge that you have read this Privacy Policy. If you do not agree, please do not use the Site. This Privacy Policy forms part of our Terms of Service.

2. Information We Collect

2.1 Information You Provide

  • Account details (e.g., name, email address, postal address, phone number, password).
  • Purchase information (e.g., products ordered, payment method, delivery address).
  • Customer support communications and any other information you choose to provide.

2.2 Information Collected Automatically

  • Usage data: IP address, browser type, referring pages, pages viewed, time spent, and links clicked.
  • Device information: device type, operating system, unique device identifiers.
  • Cookies and similar technologies: see Section 5.

2.3 Information from Third-Party Sources

We may receive information from payment processors, advertising partners, social-media networks, and analytics providers to improve our services and marketing efforts.

3. How We Use Your Information

  • To operate, maintain, and improve the Site and our services.
  • To process and fulfill orders, including payment processing, shipping, and returns.
  • To communicate with you—e.g., order confirmations, updates, customer support.
  • To personalize your experience and deliver relevant content or offers.
  • To conduct analytics and market research.
  • To detect, investigate, or prevent fraud, security breaches, and other misuse.
  • To comply with legal obligations and enforce our Terms of Service.

If you are in the European Economic Area or the United Kingdom, we process your personal data only when we have a valid legal basis, including:

  • Contract: processing necessary to provide the products or services you request.
  • Consent: where you have given explicit consent (e.g., for marketing emails).
  • Legitimate interests: to improve and secure our services, balanced against your rights.
  • Legal obligation: to comply with applicable laws and regulations.

5. Cookies & Similar Technologies

We use first-party and third-party cookies, pixels, and local storage to recognize you across sessions, analyze traffic, remember preferences, and serve personalized ads. You can control cookies through your browser settings or via our Cookie Preferences center.

6. How We Share Your Information

We may share information:

  • With service providers (e.g., payment processors, shipping companies, cloud hosting) who perform services on our behalf and under confidentiality agreements.
  • With advertising and analytics partners to serve or measure ads (subject to your consent where required).
  • In connection with business transfers such as mergers, acquisitions, or asset sales.
  • Where required by law or legal process, or to protect rights, property, or safety.
  • With your consent or at your direction.

7. Retention of Personal Information

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Your Privacy Rights & Choices

8.1 EEA/UK Rights

You have the right to access, rectify, erase, restrict, or object to our processing of your personal data, and to data portability. To exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with your local data-protection authority.

8.2 California Privacy Rights

California residents can request disclosure of the categories and specific pieces of personal information we have collected, request deletion of personal information, and opt out of the sale or sharing of personal information (as defined under California law). Submit requests by emailing [email protected].

8.3 Marketing Communications

You may opt out of marketing emails at any time by following the unsubscribe link in each email or contacting us. Note that transactional messages (e.g., order confirmations) are not subject to opt-out.

9. Children’s Privacy

The Site is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us to request deletion.

10. International Data Transfers

Your information may be transferred to and stored on servers outside your jurisdiction, including the United States, where privacy laws may not be as protective as those in your jurisdiction. We implement safeguards such as Standard Contractual Clauses to protect your data.

11. Security

We use reasonable administrative, technical, and physical security measures to protect personal information. However, no method of transmission over the Internet or storage system is completely secure.

The Site may contain links to third-party websites. We do not control and are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this page and update the “Effective date” above. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

  • Email: [email protected]
  • Mail: Data Protection Officer, Presents & Gifts Ltd., 42 Gift Lane, London SW1A 1AA, United Kingdom

This Privacy Policy is for general informational purposes and does not constitute legal advice. Consider consulting a qualified attorney to ensure compliance with all applicable laws.